Privacy Policy
Last updated: December 19, 2025
This Privacy Policy explains how Viril Care ("Viril", "we", "us") collects, uses, shares, and protects information when you visit our websites, use our apps, and use related services (collectively, the "Services").
Quick Summary
- We collect information you provide (like account details and health intake responses) and information collected automatically (like device identifiers and usage data).
- We use information to deliver the Services, facilitate care through independent licensed providers, process payments, provide support, improve the Services, and meet legal and compliance obligations.
- We may share information with service providers, affiliated or participating medical providers and pharmacies involved in your care, and (where applicable) analytics/advertising partners.
- You may have rights to access, delete, or correct certain information and to opt out of certain data uses depending on where you live.
For privacy controls, see Your Privacy Choices. For consumer health data disclosures, see Consumer Health Data Privacy Policy.
Information We Collect
Information you provide
- Account and contact details: name, email, phone number, password, and account preferences.
- Profile and shipping details: date of birth, address, and other profile information.
- Health and intake information: answers to questionnaires, symptoms, medical history, medications, allergies, photos you upload (if any), and other information you provide in connection with seeking care.
- Communications: messages to or from care teams, customer support interactions, survey responses, and feedback.
Information collected automatically
- Device and network data: IP address, device type, operating system, browser type, language settings, and approximate location derived from IP.
- Usage data: pages viewed, features used, clicks, time spent, referrer/exit pages, and other interactions.
- Cookies and similar technologies: we and our partners may use cookies, pixels, and SDKs to remember preferences, keep you signed in, improve performance, and measure marketing.
Payment information
Payment card information is typically collected and processed by third-party payment processors. We generally receive limited payment details (for example, card type, last four digits, and transaction metadata) to administer the Services.
How We Use Information
- Provide, operate, and maintain the Services, including account creation, identity verification (where applicable), and support.
- Facilitate clinical services by connecting you with independent licensed healthcare providers, pharmacies, labs, and other partners involved in your care.
- Process payments, prevent fraud, and secure the Services.
- Communicate with you about your account, orders, care, and important service updates.
- Improve and develop the Services, including debugging, analytics, and product research.
- Market and advertise our Services (where permitted), measure campaign performance, and personalize content.
- Comply with legal obligations and enforce our terms and policies.
How We Share Information
We may share information in the following circumstances:
- Service providers: vendors that help us operate the Services (hosting, analytics, customer support, communications, security, payments).
- Care partners: independent healthcare providers, pharmacies, labs, and other partners involved in delivering clinical services or fulfilling prescriptions.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
- Legal and safety: to comply with law, respond to lawful requests, protect rights and safety, prevent fraud, and enforce our agreements.
- With your direction: when you request or authorize us to share information.
Depending on your state of residence, certain disclosures and opt-out rights may apply to sharing for targeted advertising. See Your Privacy Choices.
Health Information, HIPAA, and Consumer Health Data
Health-related information can be subject to different rules depending on who holds it and how it is used.
- HIPAA: If you receive care from an independent healthcare provider, that provider (or their medical group) may be a HIPAA covered entity and may provide you a separate Notice of Privacy Practices.
- Consumer Health Data laws: Certain U.S. state laws regulate "consumer health data" outside of HIPAA. Our disclosures for consumer health data are described in our Consumer Health Data Privacy Policy.
Your Rights and Choices
Depending on where you live and the nature of your relationship with us, you may have the right to:
- Access and obtain a copy of certain personal information.
- Correct inaccuracies in certain personal information.
- Delete certain personal information.
- Opt out of certain processing, including targeted advertising where applicable.
- Withdraw consent where we rely on consent (for example, certain marketing communications).
To exercise rights or manage preferences, visit Your Privacy Choices or email us at support@viril.com.
Data Retention and Security
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We use administrative, technical, and physical safeguards designed to protect information, but no security measure is perfect.
Children
The Services are not directed to children under 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice.